FAQ

Frequently Asked Questions

Everything you need to know about HNDL and how it works with your existing tools.

General
What is HNDL?
HNDL is a suite of AI-powered tools built specifically for Canadian mortgage brokers. Each tool fills a gap in the typical broker workflow. The tedious, time-consuming tasks that your CRM and MOP don't handle.
Who is HNDL for?
Independent mortgage brokers in Canada who want to save time, look more professional, and stop doing manual work that can be automated. If you use a CRM and MOP but still have gaps in your workflow, HNDL is built for you.
Do I need to switch my CRM or MOP?
No. HNDL is not a CRM. It's not a MOP. It doesn't replace anything you're already using. HNDL plugs into the gaps between your existing tools. Keep your stack. Add what's missing.
Who built HNDL?
HNDL was built by a licensed Canadian mortgage broker who ran into the same gaps you deal with every day. Before-the-call prep, post-application compliance chasing, hours of bank statement reading. These tools were built to solve real problems from inside the industry.
Products
What does OnBoard do?
When a prospect books a discovery meeting, OnBoard automatically runs background research, generates a KYC prep document, updates your calendar with notes, and sends a professional pre-call email to the prospect. You show up prepared, every time, without lifting a finger.
What does Complai do?
After a client submits a mortgage application, Complai sends them a branded link to complete their KYC form and sign the Client Agreement. One question at a time, mobile-friendly, with your logo and colours. No more emailing PDFs or chasing signatures.
What will DocAI do?
DocAI reads bank statement PDFs and flags large or unusual deposits that lenders will ask about. It generates two documents: an internal broker review and a plain-language client follow-up letter. What takes hours of page-by-page reading becomes minutes. DocAI is coming soon.
Can I try before I subscribe?
We're working on a trial option. In the meantime, we're happy to walk you through a demo. Contact us and we'll show you exactly how the tools work with your workflow.
Pricing & Billing
Can I cancel anytime?
Yes. No contracts. No lock-in. Cancel from your account anytime. Your subscription continues until the end of your current billing period.
Is there a contract or commitment?
No. All subscriptions are month-to-month. Stay because HNDL saves you time, not because you're locked in.
How does the bundle discount work?
Subscribe to any two or more HNDL tools and your total drops automatically. The more gaps you fill, the more you save.
Technical
Is my data safe?
Yes. All data is encrypted in transit and at rest. We follow industry-standard security practices. Client data is processed and delivered. We don't store client files longer than necessary.
Where is my data hosted?
HNDL is hosted in Canada. Our application runs in Toronto and our database is hosted with Canadian data residency. Your client data stays in-country.
Does HNDL comply with PIPEDA?
Yes. HNDL is designed with Canadian privacy regulations in mind. We handle personal information in accordance with PIPEDA requirements.
Support
How do I get help?
Email us at support@hndl.app or use the contact form on our website. We're real people, not a chatbot queue.
What's the response time?
We respond within 1 business day. Most inquiries are answered within a few hours.

Still have questions?

We're happy to help. Reach out and we'll get back to you within 1 business day.

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